Shipping policy


Effective Date: July 21, 2026

At Coach By Faith, we are committed to delivering your order with excellence. Please review our shipping policy before placing your order.

Order Processing

  • Orders are processed Monday through Friday, excluding weekends and holidays.

  • Standard processing time is 3–7 business days.

  • Custom, personalized, team, church, school, and bulk orders may require 7–14 business days for production before shipping.

  • During new product launches, holiday seasons, or special promotions, processing times may be extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Methods

We currently ship throughout the United States using trusted shipping carriers such as:

  • USPS

  • UPS

  • FedEx

Shipping options and rates are calculated at checkout based on your location and selected delivery method.

Estimated Delivery Times

After your order has been processed:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days (if available)

  • Express Shipping: 1–2 business days (if available)

Please note that delivery estimates begin after your order has been processed.

Pre-Orders

Items marked as Pre-Order will ship on or around the estimated date listed on the product page.

If your order contains both in-stock and pre-order items, your entire order may ship together once all items are available unless otherwise stated.

Tracking Your Order

Once your package ships, you will receive an email containing your tracking number so you can monitor your shipment's progress.

Incorrect Shipping Address

Please verify your shipping address before completing your purchase.

Coach By Faith is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately. Address changes can only be made if your order has not entered production or shipped.

Lost or Delayed Packages

Once your package has been transferred to the shipping carrier, delivery times are outside of our control.

If your package is delayed, lost, or marked as delivered but cannot be located, we recommend:

  • Checking with household members or neighbors.

  • Contacting the shipping carrier directly.

  • Allowing up to 48 hours for tracking updates.

If you still need assistance, contact us and we'll help you work with the carrier to resolve the issue.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the packaging

  • Photos of the damaged item(s)

We will review your claim and work quickly to provide a replacement or other appropriate resolution.

International Shipping

At this time, Coach By Faith ships within the United States only.

International shipping may become available in the future.

Contact Us

If you have any questions regarding your shipment, please contact us.

Email: coachbyfaith27@gmail.com 

Thank you for choosing Coach By Faith.

Walk by Faith. Lead with Purpose. Inspire Others.